1. Introduction

At Vellin, we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, in compliance with theUK General Data Protection Regulation (UK GDPR)and theData Protection Act 2018.

2. Data We Collect

We may collect the following information:

• Personal details: name, email address, phone number, billing and shipping address.

• Payment details: processed securely through authorised third-party payment providers (we do not store full card details).

• Technical and usage data: IP address, device type, browser information, and website usage analytics via cookies.

3. How We Use Your Data

We use your data to:

Process and deliver your orders.

Communicate with you about your purchases or enquiries.

Improve our website, services, and customer experience.

Send marketing communications (only if you have opted in).

Comply with legal or regulatory obligations.

4. Data Sharing

We never sell your personal data.We may share your information with trusted third parties who provide essential services to us (such as payment processors, delivery partners, and IT providers). These partners are bound by strict data protection agreements.

5. Cookies

Our website uses cookies to improve functionality and performance.You can manage or disable cookies through your browser settings. For more details, please refer to ourCookie Policy.

6. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law.

7. Your Rights (UK GDPR)

You have the right to:

Access your personal data.

Correct or update inaccurate information.

Request deletion (“right to be forgotten”).

Restrict or object to processing.

Withdraw consent (for marketing or optional data uses).

Lodge a complaint with theInformation Commissioner’s Office (ICO)if you believe your rights have been violated.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

9. International Data Transfers

As a UK-based brand, your data is processed within the UK.If we engage service providers located outside the UK, we will ensure that appropriate safeguards (such as standard contractual clauses) are in place.

10. Contact Us

If you have any questions, requests, or complaints about your personal data, please contact us:
vellin@vellin.co.uk

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be published on our website.